Customer Experience Ops Associate

We are Tailor Brands. We built a platform that builds businesses. From launching and managing to growing a business, Tailor Brands is the all-in-one solution that empowers any business owner. Our platform services over 40 million small businesses.

Our "Guidance Engine" assesses each new business introduced to our platform and devises a tailored plan that allows you to manage all your business needs from a single dashboard.

Through our business-building platform, we’re turning the process of starting, managing, and growing a business into a better experience; we’re simplifying the business journey.

At Tailor Brands, we believe in more than just handing you another tool; we are dedicated to teaching you the art of building a business.

Responsibilities:

• Be responsible for product fulfillment to ensure timely delivery and customer satisfaction. Process submissions efficiently and accurately, paying careful attention to detail.
• Solve issues that prevent us from fulfilling our obligations to our customers, demonstrating proactive problem-solving skills.
• Monitor submission progress closely, updating and communicating statuses to customers on time.
• Proactively engage with customers, providing timely updates and addressing inquiries to deliver a seamless experience.
• Keep comprehensive records of interactions and important details, ensuring transparency and accountability.
• Build positive relationships with customers, driving satisfaction, and building long-term loyalty.

• Demonstrated precision and attention to detail in manual operations.
• Exceptional written and verbal communication skills, with the ability to communicate complex information clearly and concisely.
• Proficient in navigating online platforms for efficient status tracking and management.
• Proactive problem-solving abilities, capable of multitasking and thinking creatively to resolve issues effectively.
• Empathetic and patient, with the ability to understand and address customer needs with empathy and care.

Nice-to-haves:

• Previous experience in customer support roles, demonstrating a track record of excellence in customer service.
• Familiarity with business formation processes and experience in tracking submission statuses.
• Proficiency in additional languages to enhance communication and better serve our diverse customer base.
• Strong interpersonal skills, with a passion for building connection and fostering positive relationships with customers.