Compliance Operations Manager

Nayax is looking for a Compliance Operations Manager to lead our IL Compliance operations function and manage some cross-organization projects.

As the Compliance Operations Manager, you will ensure adherence to IL Anti-Money Laundering regulations and lead the customer KYC (Know Your Customer) onboarding process. You will manage a dynamic team and collaborate with various departments to streamline compliance operations and elevate customer experience.

 The Compliance Operations Manager will report to Nayax Compliance Operations Director.

IN THIS POSITION YOU WILL:

• Lead and mentor a team of compliance coordinators in executing KYC onboarding activities and providing exceptional IL compliance customer support.
• Establish, implement, and monitor Service Level Agreements (SLAs) for continuous improvement in compliance operations.
• Address and resolve customer complaints about compliance matters, ensuring a positive experience.
• Manage global operational processes and procedures concerning AML, sanctions, and other regulatory requirements, ensuring alignment with best practices.
• Collaborate with compliance team leaders, IT, and customer experience (CX) teams to identify needs, draft business requirements, and oversee the implementation of enhanced compliance processes and systems.
• Conduct professional training sessions as needed to promote compliance awareness and best practices within the organization.

WE ARE LOOKING FOR SOMEONE WITH:

• Minimum of 2 years of experience in team management.
• At least 2 years of experience in project management.
• Strong organizational and analytical skills, with a creative approach to problem-solving.
• Experience in customer support is a plus.
• Familiarity with AML laws, KYC onboarding regulations, sanctions screening, and financial licensing is an advantage.
• Excellent communication and interpersonal skills, with a collaborative mindset.
• Fluent in Hebrew and English; proficiency in additional languages is a plus

Nayax is a leading global fintech company founded in 2005 that offers a comprehensive solution to businesses around the world, aiming to improve their revenue and operational efficiency. Our vision is to create frictionless commerce experiences for both businesses and consumers, benefiting communities around the world. We value integrity, accountability, and honesty, values which are reflected in the way we work as we accompany our customers every step of the way on their road to success. 

Today, our global influence is reflected in our listing on both Nasdaq and the Tel Aviv Stock Exchange (TASE) and our 9 global offices with 800 employees. Nayax Israel is our largest site, housing over 20 different departments and located in the prestigious Herzliya Hills, just a short drive north of Tel Aviv or a very short walk from the train station. 

Our open space offices accommodate our 500+ employees and when we’re not hard at work, you can find us enjoying an afternoon coffee on the balcony. 

For a glimpse of what it's like to work at Nayax, check out our Instagram account! https://bit.ly/3G3QDc4. 

In 2024, Nayax was included in the prestigious Dun & Bradstreet list as one of the Largest High Tech Companies by revenue growth. 

 Nayax is constantly growing and we are always on the lookout for enthusiastic,

innovative and eager individuals to join us on our journey!