Salesforce Implementation Manager

Description

Fullpath is a growing tech company in the automotive space with hubs across the US and Israel. We are disrupting the multi-trillion transportation industry by creating new, groundbreaking technologies to help automotive retailers build stronger, more resilient businesses. Our work happens in the fast lane as we work to bring AI-powered, data-driven solutions to a quickly evolving industry.

Our team at Fullpath is built of motivated, creative individuals who seek to make an impact at every level of the company. We are bold, collaborative, and goal driven, and, at our core, we believe every voice has value and can impact our bottom line.

If you are a creative, solutions oriented individual who is ready to put your career in drive, Fullpath is the place for you!

We are looking for a Business Applications Manager to manage our tech stack and make a real impact on our team. In this exciting opportunity you will lead our Business Applications team to improve our recently launched Salesforce org. You will have a direct impact on the integration of Salesforce within the company and assist with various integrations with our product and 3rd party systems.

This position will report to the VP Operations.

What you will be responsible for

• Support the organization’s needs regarding all business applications to ensure that each team member has the tools they need to do their job successfully, with a high focus on Salesforce 

• Develop a strong understanding of all current tools being used and their specific implementation in the company      

• Become an expert in the company’s Salesforce implementation and analyze opportunities for improvement

• Collaborate with company leadership to understand business needs and ensure that tech stack is reflecting these requirements while maximizing for efficiency

• Manage Business Applications team, systematically assessing incoming requests from team members to prioritize and guide team towards execution (while also taking on some of these tasks yourself as needed)

• Plan, execute, and oversee applications-related projects

• Develop timelines for expected delivery and regularly communicate with stakeholders to set expectations and analyze priorities

• Ensure CRM data is clean, identifying needs for new automations or validations to prevent data gaps

• Work closely with Data Analyst team to provide guidance on CRM structure to enable accurate reporting

• Explore new solutions and present suggested plans and roadmaps  to stakeholders

• Identify opportunities for integrations and new tool adoption

• Update and train relevant team members on new tools implemented and best practices

• Create and maintain user documentation for reference

Requirements

Technical Skills:

• Excellent English and strong Hebrew skills

• 5+ years experience in Business Applications Manager/Solutions Architect/Salesforce Manager or similar role

• 3+ years Salesforce-related role

• 3+ years experience in a SaaS environment in a role/department related to the customer journey (Marketing, Sales, Customer Success, Operations, etc.)  

• Experience with PowerBI, Tableau, Looker, Jira - big advantage!

• Experience in a startup environment 

• Past experience with the implementation of a full solution/core CRM module or other core system in an organization

Personal Competencies:

• Skilled technical background and analytical skills, understanding complex connections and automations and the relationships between them

• Ability to manage time effectively and prioritize tasks

• Excellent communication and presentation skills

• Strong customer service orientation.

• Demonstrated ability to troubleshoot and solve complex problems

• Extremely process and detail oriented

• Experience with collaborating with various departments and teams 

• Fast learner, Very SaaS/tech-savvy

• Strong leadership skills with the ability to motivate and develop a team

Why you should join us

• Family-friendly environment 

• An awesome global team of forward-thinking, innovative go-getters

• Learning and growth opportunities within a fast-paced tech startup environment

• Clear career advancement path for strong performers

• As a part of our team, your success in this role is crucial to our company's growth. We are committed to supporting you in achieving your KPIs and goals and providing regular feedback to help you reach your full potential. Together, we can make a real impact and achieve great things!

• Cibus and lots of yummy treats :-)

Are you the one? Send your resume to: [email protected]