R&D Ops Manager

Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, Guesty is transforming the hospitality industry with innovative solutions.

Today, Guesty has 15 offices and 700+ team members across the globe.

We are seeking an excellent and experienced R&D Operations Manager to join our Product and R&D Operations team and lead the operational processes of Guesty’s dev department.

You are a good fit for this role if you are a problem solver, self learner with a technical orientation, have a strong background in operations management within R&D environments, highly motivated and outside the box thinker and yet very organized and methodological.

• As a R&D Operations manager, you will create, implement and oversee procedures, processes and tools, as well as lead cross department and cross team collaboration, to streamline our teams’ execution - Improve its quality and increase its velocity.
• You will play a critical role in ensuring that our teams run efficiently and are aligned with the company's strategic goals. This role involves collaboration with cross-functional teams, managing tools and resources and implementing best practices to streamline delivery.
• Your work within R&D will enable growth and allow building and delivering the best product to Guesty’s clients, at scale.
• You will join a dynamic, fast-paced environment and carry out cross-organizational initiatives, involving multiple teams across the organization.
• You will also be enabling processes and enforcing them through Jira automations.

Experience

• 3+ years of R&D Ops / Technical Project Management / Product Ops / Product Management - A must
• Experience in Project Management / Scrum Master roles - An advantage
• Jira automation and configuration skills - An advantage

Skills

• In-depth understanding of R&D processes in a SaaS, B2B company
• Excellent leadership and personal skills
• Excellent communication skills with different personas within the organization
• Superior analytical skills
• High level of Jira configuration and programming skills
• Quick and self-learner, organized, process-driven
• Ability to balance and prioritize between different stakeholders pains and needs
• Ability to simultaneously manage various projects in a fast-paced, changing environment
• Very high English level – verbal and written