Customer Success Engineer

Description

Blink is a security automation copilot that generates automated workflows to handle repetitive tasks or enforce security policies – simply by typing a prompt.

Join our fast growing team, and help put the power of automation in the hands of every security professional.

About this Role

Customer Success Engineers at Blinkops serve as the trusted technical advisors for our customers being a critical intersection of technical expertise and a focus on customer value. They create value, offer advice, and grow accounts. A Customer Success Engineer must lead technical discussions with Dev Ops , SRE and Sec Ops. The goal is to help our customers to become successful and enthusiastic champions.

The main responsibility of a success engineer is to provide answers, share standard methodologies, onboard and solve technical issues that our customers are facing. Success Engineers also spend time improving documentation, building scalable resources and finding ways to more effectively and when possible proactively resolve customer questions. All of which in partnership with our internal Sales, Marketing, Field Engineering and Product Management.

Your responsibilities

The impact you will have:

You will manage the onboarding process for new customers and own a proactive approach to drive customer satisfaction and experience.

Drive customer adoption, loyalty and expansion

Provide critical insights to the product team as a means to improve our developing platform.

Maintain customer health and introduce new, valuable features as they become relevant on the customer journey

Educate champions and their teams on the value of our product, and help uncover use cases before they become emergencies.

Build relationships with executive decision-makers.

Generate trust and credibility at multiple levels in existing accounts after purchase and through the sales cycle.

Work cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing.

Requirements

2+ years of proven experience in SecOps and/or

Minimum of 3 years of experience working in customer-facing technical roles (in Customer Success, Technical Account Manager, professional service, Consulting or related discipline)

Experience working with sophisticated clients on a technical product, bonus points if it was enterprise software in a related industry

Ability to effectively communicate technical concepts and identify patterns in customer experience

Strong commitment to learning the ins and outs of a complicated technical product

Advantage to knowledge in the following topics:

AWS (EC2, ECS, EKS, VPC, Lambda, S3, CloudWatch, CloudTrail, SAM)

GCP (Storage, Function, StackDriver)

Azure (Function, Storage Account, Event Hub)

Programming languages and scripting (Java Script/Python/Ruby/Bash)

Networking (TCP, UDP, REST API, SSL/TLS)

Containers (Docker, Kubernetes)

Logging (Elasticsearch, Filebeat, Fluent-Bit, FluentD)

Monitoring (Prometheus, Grafana, Metricbeat)

CI/CD (Travis CI, GitHub Actions)

Rege