IT Help Desk Specialist

Final is a world leader in trading algorithms and trade execution technologies development. Our multi-disciplinary teams have developed a unique and highly successful machine learning algorithmic based HFT platform that delivers excellent results. In a world increasingly dominated by learning machines and artificial intelligence, we at Final are especially proud of our humans. Our elite team of exceptional people are the soul of our company, and it is our top priority to provide them with a professionally fulfilling environment that supports healthy work-life balance. Our employees are encouraged to pursue their passions outside of work and we are proud to offer them a variety of opportunities, multiple resources and an agile work environment which promotes their well-being.

We are looking for a talented IT Help Desk Specialist to join our team.

The ideal candidate will have a strong technical background and desire to be hands on to solve IT problems with patients and a can-do attitude. You will be part of an exceptional IT help Desk team working to push new technologies and unique IT projects to support Final’s business efforts towards success. 

Responsibilities

• Hands-on experience across a wide IT scope including Mac and PC hardware, software applications, and OS support experience including installation, configuration, and troubleshooting.
• Track, follow and improve SLA & KPIs to measure team success
• Manage all user accounts, licenses, and subscriptions
• Provide support to Office 365 and corporate software related
• Manage IT equipment, stock, and purchasing.
• Make sure all companies multimedia systems are ready to be used
• Administer and manage Jira projects, workflows, permissions, and configurations to ensure optimal performance and user satisfaction.

• 5+ years working experience as Help Desk Technician.
• Excellent analytical and problem-solving skills with attention to detail
• Experience with monitoring, maintaining, and troubleshooting windows and Linux OS.
• Excellent ability to administer and troubleshoot server hardware and software (Linux).
• Demonstrated understanding of concepts such as TCP/IP, DNS, DHCP, VLANs.
• Deep understanding of Microsoft core services such as: Active Directory, exchange, office 365, Intune etc.
• Understanding Microsoft cloud services – Teams, one drive, SharePoint.
• Excellent people skills and strong customer service approach.
• Experience with Jira services such as ticketing system, wiki and inventory.
• Hardworking and flexible with the ability to work under pressure
• Great time management, prioritization and sense of ownership skills - able to self-manage and “juggle” between different tasks with optimal results.