תיאור המשרה
Atera is looking for a Product & CS Analysis Team Lead to join our team!
As a Product & CS Analysis TL, you will lead a team of CS analysts and product analysts. The team is in charge of analyzing our product’s existing and newly released features, works closely with our product squads and takes part in the product design, implementation and testing. In addition, the team supports the CS department’s business operations. It plays a major role in understanding and nurturing our growing customer base, by exploring the adoption of Atera’s product by our users, building usage metrics, and exploring ways to increase customer engagement and prevent churn. As a TL, you will be the professional guide for the team, manage their tasks and priorities, and take part in the more complex analytic projects. You will share the team reports and business insights with key business stakeholders in the company, and become the trusted data advisor of the Product and CS departments.
Responsibilities
- Lead a multidisciplinary team of exceptionally talented analysts.
- Lead the design and implementation of data models, prediction models, and KPIs working closely with the BI dev team.
- Oversee the building and maintenance of reports, dashboards, and metrics
- Drive data research and exploration to deliver actionable insights that support business performance.
- Identify areas for improvement and make recommendations for new opportunities for growth
- Develop strong partnerships with product and CS leaders to achieve business objectives and become their trusted data advisor.
Requirements
- Minimum of 2 years experience as a Data/Business/Product Analysis TL in a tech company
- Minimum of 5 years experience as a Data/Business/Product Analyst in a tech company
- Minimum of 2 years experience as a Product Analyst
- Experience working with complex data sets and multiple sources of data, as well as strong understanding of data pipelines from the raw level to the business layers.
- Experience with data visualization platforms (e.g. Qlikview, Tableau, Power BI)
- Strong SQL skills with experience in querying large, complex data sets
- BA/BSc in a quantitative field
- Methodological thinker with a strong strategic and analytical approach, creative problem-solving abilities, and excellent communication skills
- Experience in working in a SaaS and B2B company – Huge advantage
- Experience with Mixpanel – Advantage
More Of Our Benefits:
Atera is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time to learn from your teammates, time off to relax and recharge, community volunteer days, an annual budget to support your learning & growth, a company paid trip and lots more.
More About Atera:
Atera is inventing a new way of managing IT end-to-end for IT professionals and IT teams around the world.
By creating an AI-powered IT platform, Atera's all-in-one Remote Monitoring and Management (RMM) Helpdesk, Ticketing, and Reporting solution helps more than 23,000 IT pros achieve 10X operational efficiency, cut down time-to-resolution, and deliver better outcomes faster. Located in the heart of Tel-Aviv, our team of passionate, like-minded individuals is driven by a shared mission to unleash everyone's potential and constantly innovate. We create an open, transparent, and supportive environment that gives our teams the autonomy, resources, and freedom to thrive.
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