Onboarding Banker

The OB/Sales Digital Banking Relationship Managers role is a pivotal part in engaging customers through various digital communication channels, such as chat and phone. The primary responsibility is to create a positive first impression and motivate potential customers to download the banking app and seamlessly open their accounts digitally. The Digital Banking Relationship Manager must provide responses to a variety of financial inquiries related to the world of banking, particularly digital banking, exhibit expertise in all phases of digital account opening, and possess knowledge of the diverse banking products offered by the bank. These responsibilities are aimed at maximizing account openings, driving sales, and emphasizing the bank's advantages. Furthermore, the position requires the manager to offer courteous and professional assistance, aiding customers during the account opening process as necessary, particularly when encountering technical issues, and maintaining a consistent flow of information regarding the bank's activities. The manager is also anticipated to offer proactive service to boost customer satisfaction and ensure that the bank's unique value propositions are readily accessible to customers at all times.

·      Encourage prospective clients to open accounts while emphasizing our unique value propositions

·      Offer detailed responses to customer queries through multiple communication channels (chat and phone), covering credit products, fees, terms and conditions, account opening procedures, banking tracks as well as general bank information for both prospective and current account holders

·      Proficiently manage and navigate multiple technical interfaces concurrently

·      Offer customer support in cases of both technical and non-technical issues during the account opening stages within the application, and in strict compliance with regulatory requirements

·      Collaborate with internal bank interfaces and effectively route tasks to relevant departments

·      Prior experience in customer service and sales (written and verbal interface)

·      Prior experience in banking or finance is a significant advantage

·      Strong command of English

·      Possess a proactive and self-driven approach, displaying personal responsibility and a willingness to learn independently

·      A high level of familiarity with technology

·      Ability to operate multiple systems is an advantage

·      Willingness to work shifts

·      Ability to work either in an office or from home

·      Able to perform effectively under pressure while managing multiple tasks and interfaces

·      Able to work as part of a team

·      Goal oriented