Director of Customer Training

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit, and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.” Wouldn't it be amazing if you could join us in our journey?

We are looking for a Director of Customer Training to join our fast-growing Professional Services team. In this role, you will have the opportunity to build a world-class customer education offering.You will lead the creation of new education services (self-paced, online, and in-person), work closely with our community, customers and partners, build value-driven programs and guidance throughout their JFrog journey. Within JFrog, you will be working closely with JFrog’s solution experts, marketing, customer success, and product managers.If you love working with brilliant people, being part of an energetic team, changing the world of software and you’ve got the technical skills, you might be the perfect Frog to join our Swamp! Come and help us to continue to lead the rapidly evolving space of DevOps!

As a Director of Customer Training in JFrog you will...

• Build and Lead JFrog’s Customer Training organization to establish a world-class education program for our customers and partners

• Develop and implement customer training strategy to meet JFrog customers needs and challenges in the DevOps ever changing landscape

• Operate training delivery and certification for customers and partners (enrollment, registration, virtual labs, technical setup, account/contact management, feedback)

• Manage and maintain a Learning Management System (LMS) administration, system integration, and project management.

• Continually improve operational procedures by implementing policies and formalizing communication with sales, customers, partners, instructors, and vendors.

• Lead, expand, and nurture the customer education team. Cultivate a culture of continuous learning and improvement while providing coaching and professional development for the team members.

• Work with solution engineers, Professional Services, marketing and product teams to drive new training courses (creation and maintenance)

• Establish and track metrics to gauge the effectiveness of educational programs.
  
  

To be a Director of Customer Training in JFrog you need...

• Experience in leading a training or learning and development department

• Strong understanding of software products and the tech industry, deep operational background, and a good understanding of e-learning platforms and digital training tools.- Mandatory

• Proven track record of scaling training organizations across the world

• Proven project management experience

• Practical experience in Software development - an advantage

• Experience utilizing learning design tools such as WalkMe, Captivate, Gong, Rehearsal, and Articulate - an advantage

• Relentless operational focus with a metrics driven approach to continuous improvement

• Great interpersonal and customer service-oriented skills

• Ability to work across and coordinate with people in multiple time zones

• Highly adaptive and open to changes as the organization grows and its needs evolve

• Sense of urgency, a metric-based approach to anything that matters, a strong bias for action, excellent communication skills, and a high degree of personal accountability