Customer Systems Integration Engineer

Who are we?

MDClone is a mature, big-data analytics startup that is on a mission to reshape the global healthcare landscape. We help healthcare providers harness the power of their data to drive impactful change that improves patient health, clinical outcomes, and business gain.

What are we looking for?

The primary mission of the Customer Systems Integration Engineer at MDClone is to drive exceptional customer outcomes as a key member of the Customer Success team. This role encompasses installation, upgrades, and technical support for the MDClone Platform, ensuring it operates at peak performance. 

Key responsibilities include providing Level 2 support to troubleshoot and resolve complex technical issues, maximizing customer satisfaction. Expertise in Linux systems and managing large-scale data environments is essential, with a focus on maintaining high availability, security, and optimal performance. 

A deep understanding of the infrastructure and application requirements for large-scale healthcare big-data queries is also required. Ideally, the candidate will bring expertise in big data platforms, such as Cloudera, and contribute insights on system utilization, technology enhancements, and the architectural and networking strategies that align with MDClone’s long-term goals and customer needs.

This role’s everyday responsibilities include:

• Support of MDClone customer success teams Facilitate smooth and timely implementations and upgrades at customers’ sites and provide ongoing support/maintenance.
• Collaborate with customers to understand their business and system architecture to ensure a high level of familiarity with the platform and how to support it best
• Lead cloud and on-premises architecture reviews to support the MDClone implementation
• Collaborate with MDClone’s customer success, product, and development teams on the infrastructure, architecture, support design, and implementation of infrastructure for the MDClone platform

Academic and professional qualifications:

• Bachelor’s Degree in a relevant technical field, (Information Technology, Computer Science, Software, Engineering, or related technical discipline), or equivalent combination of training and work experience
• Excellent communication and presentation skills: ability to explain technical concepts to non-technical stakeholders and work collaboratively across teams.
• Minimum 3 years experience in setting up / administration of both Windows and Linux (RedHat, CentOS) servers. Having Red Hat System Admin (RHCSA) and Cloudera (CCA) certifications is a plus.
• Experience with containerization technologies, Dockers, k8s, Rancher, OpenShift
• Experience with cloud platforms: familiarity with cloud services (AWS, Azure)
• Virtualization expertise using VMWare and VDI infrastructure/configuration
• Experience in setting up or administration of network infrastructure (Azure NSG, AWS Security Groups, firewall/VPN, routers, WAN/LAN/MAN connectivity)
• Experience in setting up or administration of mission-critical web applications (Apache Tomcat, IIS)
• Experience with database installation and basic configuration (SQL Server, MySQL, PostgreSQL, Redis)
• Experience with automation scripting such as Ansible
• Experience with Cloudera or other big data technologies including Hadoop, HDFS, Spark, Hive, Impala is a plus. Experience should include installation, configuration, monitoring, and troubleshooting.
• Strong service orientation 
• Must be able to work effectively with team members to provide support as both an independent operator and team player
• Collaboration with R&D, Systems, QA, and other stakeholders
•  Adaptability: Ability to thrive in a fast-paced, dynamic environment and quickly adapt to new technologies and new processes
• Fluency in both spoken and written English is essential.

Travel Requirements:

Ability to travel occasionally as warranted by project work and location; frequency will vary depending on project requirements