Integration Team Lead

We are

Cross River provides technology infrastructure powering the future of financial services, leveraging a proprietary real-time banking core. We are backed by leading investors and serve the world’s most essential fintech and technology companies. Together with our partners, we are reshaping global finance and financial inclusion. 

We place a strong emphasis on our employees’ satisfaction and growth. We promote a flexible hybrid work model that allows our employees unparalleled convenience to work where and when they want.  

The Integration team is dedicated to creating a positive onboarding experience for our customers. We support them throughout the process, from initial setup to ongoing support. Our team is composed of individuals who are both tech-savvy and business-oriented, combining the best of both worlds to ensure an effective and seamless experience.

You are

People person with a strong sense of empathy for your customers. You protect the integrity of the process and ensure that changes are managed appropriately. You can read situations, understand team dynamics, and take initiative to address needs. You are tech-savvy with a developer’s mindset, business-oriented, and committed to ensuring a positive customer experience. You have a sales-oriented attitude where the customer is the most important part of the process.

You will

• Support our enterprise-level clients and internal departments with technical onboarding and integration to our systems
• Provide continuous technical support, including troubleshooting, investigating error messages, solving coding issues, and addressing errors related to system updates
• Collaborate closely with internal departments, including Development, IT, Implementations, Operations, and Relationship Management
• Work closely with teams in the US (East to West Coast)

Flexible hybrid work mode of 3 days a week in office

Join us in Jerusalem’s high-tech park in Har Hotzvim, where fresh air and green landscapes surround our Cross River offices, designed for optimal comfort and productivity. Enjoy thoughtfully designed meeting rooms, cozy lounge areas, and a fully equipped kitchen. 

With our flexible hybrid model, including three days a week in the office, you can balance work and personal life with ease. 

We’re committed to your professional growth, offering continuous learning opportunities, mentorship programs, and a dynamic environment that fosters innovation and career advancement. 

Become part of a team that values your contributions and supports your well-being.

You have

• 3+ year experience in a customer-facing support role (e.g., Customer Support, Technical Support) - Must
• 2+ years' experience in a managerial role - Must
• Native level proficiency in both Hebrew and English - Must
• Some coding experience (e.g., C#, Python, Java) or a background in development - Must
• Working knowledge of API integrations (REST API) - Must
• Database experience with SQL queries and reading log files - Must
• Ability to diagnose and recognize when a process needs to be established or updated
• Strong technical troubleshooting and problem-solving skills
• Ability to work at least 3 days a week US hour (15:00/16:00-24:00)
• Excellent English communication skills, both verbal and written, to work hand-in-hand and communicate with teams in the US

A plus if you have

• Experience in the banking or fintech field
• Entrepreneurial background owning or running a business
• Experience with network concepts, such as firewalls, Postman, or NService Bus

Cross River Technologies develops software infrastructure for the fintech industry. Providing innovative technological solutions for various financial services, including payments, credit cards, and loans. 

Globally, Cross River has 900 employees, 170 of whom are based in the R&D center at the Jerusalem offices. 

We offer a wide range of wellness benefits including ongoing learning and development opportunities; monthly wellness reimbursement; volunteering opportunities; charitable donation matching; Keren Hishtalmut on full salary; private health and dental insurance; advanced study fund and various company events. 

We place a strong emphasis on employee satisfaction and growth.