B2B Customer Success Manager

The B2B department at Gett is successfully leading over 8,000 business customers. 

We are looking for a rock star Customer Success/ Account Manager who will be the focal point for our strategic Corp existing accounts. 

You will play a key role in driving B2B department revenue expansion by ensuring the adoption, retention, and growth of Gett Corporate customers while maintaining strong business relationships with our strategic clients.

The Customer Success/ Account Manager will be measured by Retention & Growth and will own the full commercial, service, and operational aspects of each client's lifecycle at Gett.

The position requires 50% face-to-face meetings with clients.

Responsibilities:

• Responsibility for M$ scale monthly revenue, and over 80 Corporate clients within the Law, Consulting and Manufacturing sector.
• Meet the company's budget targets by increasing SOW.
• Identify new growth opportunities within existing accounts (branches, leads for new accounts).
• Increase the number of active accounts and usage among existing clients.
• Detect and monitor early signals of at-risk accounts and provide a path to resolve strategic client issues.
• Develop trusted relationships with decision-makers from strategic accounts, and project management activities focused on generating long-term growth.
• Gain insights for customer success function through data analysis.
• Work closely with business stakeholders such: Global leaders, executive management, sales team, and marketing.

• Customer success/account management experience 2-3 years [B2B].
• Strong execution orientation.
• Working independently based on Targets and Goals, raising flags on time.
• Ability to gain trust and confidence with different customers.
• Ability to plan, while keeping a clear focus on deliveries.
• Strong analytical skills.
• Strong customer-facing and presentation skills.
• Strong oral and written communication skills.
• Strong ”Can Do” approach and Process Orientation.
• Familiarity & experience working with the largest Israeli enterprises (Banks, Accounting firms, Pharmaceutical companies, etc.)
• Hebrew speaker full proficiency -Must.
• High English speaker with high written/verbal communication skills - an advantage.