Solution Manager

Paragon is a fast-growing Cyber intelligence company, that is rapidly establishing itself as a key player in the industry. We are a young innovative company with a cutting-edge product based in Tel Aviv.

We are seeking a Solution Manager to be responsible for driving the development and growth of Tier 1 clients to maximize the value derived from our products.

Responsibilities:

• Be the customer advocate within the organization - operating as the lead point of contact for customer matters specific to your accounts
• Representing the company at customer accounts and voicing customers’ needs internally
• Own shared responsibility for customer churn
• Review customer status and seek resolution for open issues (bugs, product features, requests for additional licenses, regulation changes)
• Own responsibly on invoice payments, renewals, contractual changes
• Collaborate with our sales team to achieve quotas while keeping our clients highly engaged
• Identify up-sell opportunities and communicate them to the relevant business line owner
• Facilitate and support up-sell processes
• Establish productive and close relationships with key stakeholders at customer accounts, and hold regular meetings (both onsite and remote) with customers
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Maintain all information on customer activity

• Increase clients’ effective usage, operational success and satisfaction by bridging the gap between clients’ professional practices, operational routines and our products. 
• Monitor performance, track solution effectiveness, identify gaps, inefficiencies, and opportunities for improvement within existing solutions.
• Lead company teams in client associated projects and activities. 
• Share professional updates, Release Notes, training materials and provide operational advice to clients.
• Track product evolvement and enhancements and implement bespoke trainings to client teams according to their specific needs.
• Collaborate with Account Manager, Training team, Technical Account Manager, Sales and Product teams to achieve client stickiness and engagement.

• 3+ years of previous proven experience as a Solution Manager / Project or Program manager / Product Manager - Must
• Experience in project management and Agile methodologies.
• Strong understanding of business processes and pratices.
• Knowledge of enterprise software solutions (e.g., CRM, cloud platforms).
• Experience working closely with clients in the governmental sector.
• Ability to work in cross-functional environments and lead multiple stakeholders.
• Proven ability to juggle multiple solutions / projects at a time, while maintaining sharp attention to details.
• Ability to work in a multicultural environment.
• Proven ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level.
• Strong interpersonal skills, people person.
• Excellent proficiency in English, both verbally and in writingMotivation, flexibility, proactiveness, ability to work independently and as a part of a team.
• Willingness to travel extensively - 25% travel
• PMP or project management certification - Advantage