Product Designer

Introducing Chargeflow

Welcome to Chargeflow, where innovation meets expertise - a dynamic and rapidly expanding company driven by seasoned leaders in the world of fintech and eCommerce. Our passionate team is on a mission to tackle one of the most pressing issues plaguing online businesses today: chargeback fraud. This insidious menace all too often results in substantial losses, both in revenue and profits. Join us on our journey as we revolutionize the fight against chargeback fraud.

Who We're Looking For - The Dream Maker

We are seeking an exceptional Product Designer to join our product team as part of a product trio. The ideal candidate will have a keen eye for product design, a passion for product visuals, and the technical expertise to bring concepts to life. As a Product Designer at Chargeflow, you will play a pivotal role in designing solutions that shape the future of the fintech industry. You will own the UI/UX strategy of all our products, ensuring consistency and excellence across the board. This position requires a blend of exceptional design skills and a strong leadership presence to drive user-centric approaches that integrate seamlessly with business and engineering processes.

Key Responsibilities

• Lead Design Projects: Oversee design initiatives across the entire product lifecycle, including multiple product launches on web and mobile platforms. Set the vision for user experience and foster collaborative spaces.
• User-Centric Solutions: Build intuitive and user-centric solutions by incorporating user research, feedback, and business requirements.
• Cross-Functional Collaboration: Collaborate closely with the product team, customer success, engineering, marketing, and other stakeholders to ensure seamless integration of designs into development and deliver impactful product experiences.
• UI/UX Strategy Ownership: Own and drive the UI/UX strategy for all our products, ensuring a consistent and high-quality user experience.
• Agency Management: Work closely with external design agencies, managing relationships, leading the design vision, and prioritizing work to align with our goals.
• User Research & Testing: Conduct user research and usability testing with customers to identify needs and pain points, ensuring designs meet user needs and business objectives.
• Advocate for Design Excellence: Promote design excellence by leading creative and holistic thinking across diverse product offerings.
• Iterative Design Process: Collaborate with stakeholders to iterate on designs based on feedback and testing results.
• Stay Updated with Trends: Keep abreast of design trends and industry standards, applying best practices relevant to fintech and e-commerce environments.
• Data-Driven Decisions: Utilize data and analytics to inform design decisions, enhancing user engagement and satisfaction.

Qualifications:

• Must provide a strong portfolio showcasing expertise in UI/UX design and complex workflows turned into intuitive user experiences.
• 3+ years of experience in product design with a proven track record of impactful, user-centered design solutions - Must
• Experience with SaaS platforms - Must
• Experience conducting user research, user journey mapping, and usability testing practices - Must
• Exceptional communication skills with the ability to manage senior stakeholder relationships and collaborate across cross-functional teams - Must
• Ability to work in a fast-paced environment and manage multiple projects simultaneously - Must
• Experience working in a Product-Led Growth (PLG) company - Advantage
• Experience in the fintech, e-commerce, or SaaS industries - Advantage
• Proficiency in Figma (Must), familiarity with design tools like Sketch, Adobe Creative Suite, After Effects - Advantage
• Familiarity with Agile methodologies and design sprint processes - Advantage
• Strong leadership presence to drive user-centric approaches.
• Demonstrable impact on product strategy and outcomes.
• Commitment to innovation, teamwork, and customer-centricity.

Chargeflow is a leading force in fintech innovation, tackling the pervasive issue of chargeback fraud that undermines online businesses. Born from a deep passion for technology and a commitment to excel in eCommerce and fintech, we've developed an AI-driven solution aimed at combating the frustrations of credit card disputes. Our diverse expertise in fintech, eCommerce, and technology positions us as a beacon for merchants facing unjust chargebacks, supported by a unique success-based approach.

Propelled by a recent $14 million funding round led by OpenView Venture Partners and key fintech investors, Chargeflow has embarked on a product-led growth journey. Today, we represent a tight-knit community of passionate individuals and entrepreneurs, united in our mission to revolutionize eCommerce and fight against chargeback fraud, marking us as pioneers in protecting online business revenues.