Associate Customer Success Onboarding Specialist

Fiverr is looking for an onboarding specialist, who will create a seamless onboarding experience for the platform’s new sellers, explaining the product and introducing best practices, helping them succeed. The potential candidate will be responsible for assisting Fiverr’s sellers to leverage the platform to gain business growth and success.

The ideal candidate is inherently a tutor, a seasoned public speaker, and a quick thinker. They should possess excellent communication and presentation skills, and passion for people!

• Host onboarding group calls, webinars, and presentations with Fiverr’s customers
• Facilitate 1o1 meetings with customers showing the potential of growth
• Educate our newest customers with best practices to utilize business opportunities and product functionalities
• Update training materials, following up on product updates and releases
• Serve as a point of contact for valued customers in the first steps of becoming sellers on Fiverr

• 1-year experience in customer-facing roles is a must
• Fluent spoken and written English is a must! Other spoken languages are a plus
• Great presentation and public speaking skills

At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.