Customer Success Representative (Student Position)

This is your opportunity to break into the world of global fintech. Okoora, a leading international financial technology company, is looking for exceptional students to join our Customer Success department in a strategic role focused on client growth and expansion.

You’ll work directly with real business clients, gain hands-on experience in B2B financial technology, and become part of a company building the future of cross-border finance. Top performers will have the opportunity to grow into full-time, professional positions within the company.

Why This Role Is for You:

• Real-world experience in a leading fintech company
• Exposure to international financial systems and products
• Structured career path into tech/business roles (Customer Success, Account Management, Sales)
• Significant impact from day one – you’re not a helper, you’re a growth driver
• Competitive compensation with performance bonuses

Your Mission: Help activate, expand, and identify growth opportunities within our existing client base. You’ll manage a portfolio of clients, conduct outreach, and guide them to get more value from the Okoora platform – including license upgrades, add-on sales, and infrastructure/API onboarding.

Key Responsibilities:

1. Manage a portfolio of business clients (mostly SMBs)
2. Conduct proactive outreach – calls, emails, follow-ups
3. Understand client needs and current usage
4. Propose relevant solutions: license upgrades, add-ons, infrastructure/API solutions
5. Qualify high-value opportunities and hand over to senior sales for complex deals
6. Document every interaction in the CRM with clear follow-up actions

KPIs You’ll Be Measured On:

• Number of active clients using the platform
• Number of upgrades and add-on sales made
• Number of qualified infrastructure leads handed to sales
• Accuracy and clarity of CRM updates

Time Requirements:

• Minimum 3 days/week
• 8-hour shifts: either 08:00–16:00 or 10:00–18:00
• Workdays: Sunday to Thursday only

What We’re Looking For:

• Students in 2nd year or above
• Background or strong interest in: finance, economics, business, tech, or sales
• Excellent verbal and written communication skills (Hebrew + English)
• Tech-savvy, fast learner, responsible, and highly motivated
• Experience in sales, customer-facing roles, or trading rooms – a big plus