Technical Content Manager

BioCatch is the leader in Behavioral Biometrics, a technology that leverages machine learning to analyze an online user’s physical and cognitive digital behavior to protect individuals online. BioCatch’s mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust and ease seamlessly co-exist. Today, BioCatch counts over 25 of the top 100 global banks as customers who use BioCatch solutions to fight fraud, drive digital transformation, and accelerate business growth. BioCatch’s Client Innovation Board, an industry-led initiative including American Express, Barclays, Citi Ventures, and National Australia Bank, helps BioCatch to identify creative and cutting-edge ways to leverage the unique attributes of behavior for fraud prevention. With over a decade of analyzing data, more than 80 registered patents, and unparalleled experience, BioCatch continues to innovate to solve tomorrow’s problems. For more information, please visit www.biocatch.com.

We are looking for a highly skilled Technical Content Manager to join our dynamic and cohesive Knowledge & Enablement team. This team oversees the company’s knowledge resources and learning platforms, both internally and customer-facing.

In this role, you will play a key part in shaping and maintaining our technical content strategy, ensuring that knowledge is accessible, structured, and aligned with business and customer needs. You will collaborate closely with Product and R&D teams, as well as global knowledge consumers, including Presales, Account Managers, and Solution Engineers, to deliver high-quality documentation and learning resources.

This role is ideal for a proactive, detail-oriented professional who is passionate about technical content, thrives in a fast-paced SaaS environment, and enjoys working cross-functionally to enhance knowledge accessibility and product adoption.

Responsibilities:

• Take hands-on ownership of the company's technical content, including internal and external documentation, and learning resources.
• Act as the primary interface between Product and R&D teams and global knowledge consumers (Presales, Account Managers, Solution Engineers, and others).
• Lead content localization efforts, including multi-lingual adaptations, knowledge base structuring, and format alignment.
• Manage the creation and distribution of release notes in collaboration with Product and R&D teams.
• Support R&D applications with clear and concise product and feature descriptions.

• Passion for documentation and knowledge management.
• At least 5 years of experience in technical writing, knowledge management, or a similar role.
• Proven experience in multi-disciplinary content creation and management within a B2B SaaS company.
• Strong attention to detail with the ability to manage multiple projects simultaneously.
• Excellent interpersonal and communication skills, with the ability to collaborate across teams.
• Native-level English proficiency is required; additional languages are an advantage.
• A bachelor’s degree in a related field is an advantage.
• Location: Tel Aviv, Israel (hybrid work model)

If you got that far and are excited about driving knowledge accessibility and technical content excellence - we'd love to hear from you!