Integration Support Engineer

We are

The Integration team is consistently creating a positive onboarding experience for our customers. We support them throughout the process, from initial set up to ongoing support. We are comprised of people who are both tech-savvy and business-oriented, combining the best of both worlds to ensure an effective and seamless experience. 

You are

You're a people person and someone with a good dose of empathy for your customer. You can read a situation, understand what’s happening in the team, and take initiative to do what needs to get done. You’re tech savvy and have a developer’s mind set. You’re business-oriented and keen to ensure a positive customer experience. You have a sales-person attitude where the customer is the most important part of the process.

 You will

Support our Enterprise-level clients and internal departments with technical onboarding/integration to our systems.

Provide continuous technical support from coding to infrastructure, including: troubleshooting, investigating error messages, solving coding issues, and errors related to system updates.

Collaborate closely with internal departments including Development, IT, Implementations, Operations, and Relationship Management.

Work closely with teams in Israel and the US (East to West Coast)

Flexible hybrid work mode of 3 days a week in office

Join us in Jerusalem’s high-tech park in Har Hotzvim, where fresh air and green landscapes surround our Cross River offices, designed for optimal comfort and productivity. Enjoy thoughtfully designed meeting rooms, cozy lounge areas, and a fully equipped kitchen. 

With our flexible hybrid model, including three days a week in the office, you can balance work and personal life with ease. 

We’re committed to your professional growth, offering continuous learning opportunities, mentorship programs, and a dynamic environment that fosters innovation and career advancement. 

Become part of a team that values your contributions and supports your well-being.

You have

• This role requires some US working hours in order to be able to maintain a stable communication with our teams abroad
• Mother tongue level of both English and Hebrew, with excellent written and verbal communication skills - Must
• 1+ year experience in a customer-facing support role (e.g. Customer Support, Technical Support)
• Some coding experience (e.g. C#, Python, Java) or a background in development
• The ability to diagnose and recognize when a process needs to be established or updated
• A working knowledge of API integrations (REST API)
• Database experience with SQL queries and reading log files
• strong problem-solving skills, technical expertise, and the ability to communicate complex issues clearly to both technical and non-technical users
• Ability to work at least 3 days a week US hours (15:00/16:00-24:00)

It's a bonus if you have

• Experience in banking or fintech field, an entrepreneurial background owning or running a business, experience with network concepts, such as firewalls, Postman, or NService Bus

Why join us

Cross River Technologies develops software infrastructure for the fintech industry. Providing innovative technological solutions for various financial services, including payments, credit cards, and loans. 

Globally, Cross River has 900 employees, 170 of whom are based in the R&D center at the Jerusalem offices. 

We offer a wide range of wellness benefits including ongoing learning and development opportunities; monthly wellness reimbursement; volunteering opportunities; charitable donation matching; Keren Hishtalmut on full salary; private health and dental insurance; advanced study fund and various company events. 

We place a strong emphasis on employee satisfaction and growth.