Customer Support Engineer

Description

We're looking for a Customer Support Engineer who has a passion for helping customers to join our support team and get the most out of our product.

In this role, you’ll be the main point of contact for our customers and be responsible for solving problems and ensuring they have the best experience with our product.

We're looking for someone energetic, tech-savvy, who has high-level English and superb interpersonal skills. 

** The position requires the availability to work up to two afternoons a week and 2 weekend shifts per month (Friday morning / Saturday Night).**

As a Customer Support Engineer at Loox, you will:

• Be in charge of our customer happiness and deliver amazing service.

• Become a product expert who knows the ins and outs of what Loox has to offer by helping our customers maximize the value they receive from us.

• Proactively identify opportunities and optimization points to help our customers grow.

• Represent the customer voice internally in Product, Marketing, and Business Development discussions.

What you’ll need:

• At least 1 year of experience in customer support.

• High-level English (native or bilingual proficiency) - Must. 

• Ability to communicate effectively with customers and teammates - Must.

• Knowledge of web technologies such as HTML & CSS - advantage. 

• Strong troubleshooting capabilities.

• Ability to work in an agile, fast-paced, and dynamic environment.