3rd Level Support

Join our innovative team, collaborating with the Development team on customer-facing applications, from internal systems to security solutions and online purchasing platforms. We seek an experienced Support Engineer to join our dynamic Support group.

Requirements:

• 3-4 years of Tier 3 support experience
• 2+ years of experience with international customers
• Proven experience in managing production issues
• Experience with Azure Subscription
• Development background (advantage)

Responsibilities:

• Handle complex, escalated issues with advanced troubleshooting and root cause analysis
• Provide expert guidance and support for technologies, collaborating with Dev teams
• Implement system updates, create technical documentation, and monitor system performance
• Lead major incident responses and seek process improvement opportunities

• High-level Linux
• Azure: Dashboards, KQL, Pipelines, Log Analytics, Application Insights, Kubernetes
• Databases: Postgres, Snowflake, Ingres
• Python (advantage)
• Advanced HTTP/HTTPS debugging
• Experience working with development groups (Temporal advantage)