Professional Services Team Lead

We are looking for a Technical Operations Team Lead to lead our operations team. This role involves managing team members, serving as a technical escalation point, and actively participating in daily operations. Reporting to the VP Operations, the ideal candidate is a highly technical leader with proven management experience, capable of overseeing all operational activities end-to-end.

• Lead and manage the Operations team, overseeing programmatic activities and ensuring team growth and well-being.
• Develop strategies to optimize processes, enhance solutions, and improve productivity.
• Monitor product performance to ensure seamless operation and rapid incident resolution.
• Oversee multiple projects, ensuring timely and high-quality delivery of objectives.
• Analyze customer needs, identify challenges, and provide tailored solutions.
• Investigate technical issues, identify solutions, provide feedback, and escalate when needed.
• Collaborate with Product, DevOps, R&D, and Business Tech Leads to drive operational efficiency.
• Lead business and technical discussions with internal and external stakeholders.

• 2+ years of experience as an Operations/Technical Support Engineer/Professional Services Team Leader.
• Strong proficiency in SQL and Excel.
• Experience with HTML and JavaScript.
• Ability to lead, manage, and motivate a team of Operations Managers.
• Strong understanding of website development tools and troubleshooting methodologies.
• Basic knowledge of networking concepts (TCP/IP, HTTP, DNS).
• Ability to lead business discussions, present performance trends, and align goals with customers.
• Strong technical troubleshooting skills with the ability to dive deep into complex issues and determine root causes.
• Analytical mindset with experience in data analysis, metrics, and performance evaluation.
• Detail-oriented with excellent written and verbal communication skills.

• Experience in the online advertising industry.
• Familiarity with the programmatic AdTech industry.
• Software programming or shell script development experience.