Customer Support Operations Specialist

Description

At Infinidat, we help enterprises and service providers empower their data-driven competitive advantage at scale. We are a leading provider of enterprise-class storage solutions. The company’s software-focused architecture delivers sub-millisecond latency, full availability, and scalability with a significantly lower total cost of ownership than competing storage technologies.

We are looking for an outstanding Customer Support operation to join our team and be part of an amazing group that takes care of the world largest enterprise customers.

We are always there to protect our customers' data in every hardware\software problem they have, and We do that in 24/7 shifts, combining working from home and from our office at Herzliya Pituach.

This role is highly operational and always grows in scope and responsibilities. This is a great team to join in and grow from, at a company that has a very well-established product-market fit. We need someone that shares this commitment and mission. If multitasking, outstanding customer support and teamwork are no strangers to you - your place is with us.

Responsibilities

• Initiate and manage all on-site customer activities - logistically and operationally

• Engage with a variety of teams and interests (Tier-3 Support, Technical Advisers, Global Operations etc.)

• Provide initial assistance to incoming phone calls and email queries related to our product

• Maintain and constantly improve an internal knowledge base and workflows

Requirements

• Availability for 4-5 shifts a week, including nights and weekends

• Client-oriented

• Team player

• Fast learner, independent and detail-oriented

• Technology-oriented with analytical thinking and problem-solving skills

• Fluent English (both written and verbal)

• Great communication skills, loves working with people of all kinds

• Experience in hardware\software support - An advantage

• Experience in similar roles - An advantage

About Infinidat

Award-winning Infinidat is a global provider of enterprise storage platforms and solutions. Installed in Global Fortune 500 companies around the world supporting a wide variety of applications and use cases, our software defined storage architecture delivers microsecond latency, autonomous automation, powerful cyber storage resilience, 100% guaranteed availability, and dramatically reduces enterprise storage CAPEX and OPEX.

The company’s portfolio has been named a Leader for five consecutive years in the Gartner® Magic Quadrant™ for primary storage, as well as numerous other awards from the storage analyst and storage press community.

Our success continues to be based on the talent, experience, and motivation of employees who leverage their skills and abilities to make a real impact in the industry.

If you have the power to be the best of the best, we would love to have you join the Infinidat family and make a mark as an essential player in our company’s growth.