Helpdesk Team Lead

Exodigo is the leading underground mapping solution for non-intrusive discovery. Our platforms combine multi-sensor fusion, 3D imaging, and AI technologies to create complete, accurate underground maps that enable confident decision-making for customers across the built world. We transform the project lifecycle for our customers, who include key community stakeholders in the utilities, transportation and government sectors. 

We are experiencing sky-rocketing growth and closed a historically large $105M Series A round in February of 2024.

Exodigo is looking for a highly skilled and motivated Helpdesk Team Lead.

Responsibilities:

• Manage a Help Desk team by delegating and prioritizing tasks, overseeing performance, and maintaining a supportive and professional work environment.
• Onboard and train new team members to ensure they can handle the team’s responsibilities.
• Promote professional development and personal growth among team members.
• Oversee the resolution of complex technical issues, ensuring they are handled effectively.
• Provide creative technological solutions for various technical problems related to end-user support, including software, hardware, and network issues.
• Upgrade and install new software and hardware systems for the organization.
• Address organizational IT issues, including operating systems, applications, and end-user equipment.

• 3 to 5 years of experience in technical support, including at least 1 to 2 years in a leadership role.
• Extensive technical knowledge in areas such as operating systems (Windows, macOS), end-user equipment, network management, storage systems, and cybersecurity.
• Experience in project management with the ability to effectively prioritize tasks.
• Excellent interpersonal skills, strong service orientation, and negotiation abilities.
• Ability to work well under pressure.
• Experience with CRM systems (customer request management) is a plus.
• IT certifications (e.g., ITIL, Microsoft certifications) are advantageous.

Personal Attributes:

• Leadership skills that effectively guide and motivate the team.
• A proactive approach to problem-solving.
• Strong analytical thinking to quickly resolve technical issues.
• Excellent communication skills and adaptability in a dynamic environment.

https://www.exodigo.com

https://www.youtube.com/@exodigo2321